Find answers to common questions about our products and services
PureLume™ offers premium UV sanitizing devices designed to help you maintain a cleaner, healthier environment for your home, shoes, personal items, and more.
Our devices use UV-C light technology to neutralize bacteria, viruses, and germs on surfaces. Simply place the item inside the device, turn it on, and let the UV light do the work.
Yes! All PureLume™ products are designed with safety in mind. The UV light is contained within the device, preventing exposure to your skin or eyes. Please follow the instructions provided in the manual.
Sanitization time varies by product type:
• Small items (phones, keys, masks): 5–10 minutes
• Shoes or larger items: 10–15 minutes
Refer to your device’s manual for specific times.
UV-C light is safe for most surfaces. Avoid using it on sensitive electronics or items not recommended in the manual. Soft plastics, leather, and fabrics are generally safe
Once your order ships, you’ll receive a tracking number via email. You can track your order on our Track My Order Page using that number.
Track My Order
We ship orders worldwide. Estimated delivery times:
• UK: 6–12 business days
Please note that delays may occur due to or carrier issues.
We accept returns within 30 days of delivery if the product is unused and in original packaging. Refunds will be processed after inspection. Shipping costs are non-refundable unless the return is due to a defect or our error.
Yes, all PureLume™ products include a 12-month limited warranty against manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
You can reach us via:
• Email: hello@purelume.com
Currently, PureLume™ products are only available online through our official website to ensure authenticity and the best prices.
UV-C technology can help reduce bacteria and viruses on surfaces, but it is not a substitute for hygiene practices like handwashing or mask-wearing. Always follow local health guidelines.
Make sure to read all our FAQs before contacting us, your question is probably already answered
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