PureLume™ Limited Warranty

Limited warranty policy

PureLume™ Limited Warranty

At PureLume™, we stand behind the quality of our products and your satisfaction is our top priority.

Every PureLume™ product is backed by a 30-day Limited Warranty against manufacturing defects in materials or workmanship, starting from the date your order is delivered.

What This Warranty Covers

This warranty covers:

• Functional defects that prevent normal operation

• Manufacturing or assembly faults

What It Does Not Cover

This warranty does not cover:

• Damage from misuse, accidents, or normal wear and tear

• Cosmetic damage (scratches, dents, etc.)

• Damage caused by unauthorised repairs or modifications

• Issues resulting from improper handling, storage, or use not in accordance with product guidelines

Warranty Claim Process

To make a warranty claim:

1. Email our support team at support@purelume.co.uk within the warranty period.

2. Include your order number, a brief description of the issue, and photo/video evidence.

3. Once verified, we will arrange a replacement or store credit depending on stock availability.

PureLume™ reserves the right to determine whether a product issue qualifies as a manufacturing defect.

Important Notice

This Limited Warranty is offered directly by PureLume™ and is not a manufacturer’s warranty.

Warranty coverage is limited to the original purchaser and cannot be transferred.